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About Me: Experience, Qualifications, and Philosophy

Hi. My name is Jacob.

I'm going to take a few moments here to tell you a little bit about myself and my operating philosophy. Though I only started Savvy Duck Computers in 2010, my history in the information technology industry goes back much farther.

In 2005, I graduated from the University of Oregon with a bachelor's degree in Computer and Information Science (which inspired the name of my business). At that time, I had been already working in the field for a year, providing tech support services at the University's Microcomputing Services department, now known as the Information Services Help Desk. Soon after leaving the University, I was hired at Symantec Corporation, creator of popular security and antivirus software such as Norton 360. However, I was not involved in developing these products; I was hired on to their internal Global IT Help Desk group, providing tech support services to Symantec employees worldwide. While on this team, I earned several awards for my work, including Symantec's A++ award for service "above and beyond the call of duty". In late 2008, I was hired by Hewlett-Packard to provide SOx-compliance services to Symantec's IT department. I was later given the responsibility of training new members of that team, and eventually I took leadership of the team alltogether. Around the time I joined that team, I started a little business with a colleague called JG Custom PCs. Through this business, we built custom computers for residential customers both in the Eugene/Springfield area and nationwide. However, the business did not take off, and my colleague moved out of the area, so we eventually shut it down.

Throughout this time, and even before I worked for the University, I had been providing on-site computer repair services to friends and acquaintances in the area on an informal basis. In 2010, I decided to formalize the business, and I started Savvy Duck Computers. At the time, the area was full of various services that touted themselves as being the best "geeks" or "nerds" and who spread flashy ads featuring cartoony technicians with thick glasses and pocket-protectors. While I won't deny a bit of a nerdy streak, I decided to set myself apart from them in both how I present myself and my operating philosophy.

In October of 2011, I left my position with HP to persue Savvy Duck Computers full-time. At that time, I moved into a new office in Downtown Eugene, a central location where I can accept drop-offs and perform remote support services.

I'm always amazed at the stories I hear from people around the area, from someone who has been asked to pay $300 and ship their laptop across the country for a month and a half to get their screen replaced, to one person who was asked by a local service to pay over $600 and wait a week for a simple virus removal! There is no reason to pay that much or wait that long for most computer repair services. I set myself apart by not only presenting a more professional image and offering much more reasonable pricing, but by offering to come to my customers' locations and fix their problems right on the spot, while they look over my shoulder if they so choose.

Not only that, but I take responsibility on the rare occasion that things go wrong. I offer a six-month warranty on all computers and parts that I sell. But I even take it a step farther. If I visit you to perform a repair, and your problem comes back, I will return and fix it again free-of-charge.

So what are you waiting for? Bookmark my page and keep me in mind when you have an issue. Or send me an e-mail if you have a question or two; I don't charge for basic advice.

Whether you choose to use my services or not, I thank you for visiting my site and I wish you well!

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